SLA(Service Level Agreement)
TITINDA TEAM’s Maintenance Program for SLA
- Maintenance Level for support parts
TITINDA TEAM is a leading IT service provider with superb technical expertise. We offer independent technical support service separated from the product rental and purchase. We provide customers with high-quality service by our IT consultants and professional engineers.
The full range of product parts and customer’s satisfaction is guaranteed. In this service, customer can receive the technical support not only on the H/W but also S/W.
Our team engineers are ready to check and solve the issues occurring to your IT system equipments and maintain the proper system operations.
Customers can report their issues and problems any time of the day. Through this technical support service, customer no longer has to be burdened with expenses, time, and manpower to maintain their IT systems.
“We offer 24/7 technical support to all managed services and equipments and Our team love to solve technical issues..”- Maintenance
