SLA (SERVICE LEVEL AGREEMENT) on-site support

100 item(s)
THFZ05040527

5,000.00

  • Monthly Maintenance support
  • IT equipment : Computers, Servers, Networks
  • Software Solution
  • UPS(UNINTERRUPTIBLE POWER SUPPLY)
  • Operation devices
Our quantity discounts:
Quantity 6+ 12+
Price 4,750.00 4,500.00
+

SLA (SERVICE LEVEL AGREEMENT) on-site support

  • Monthly Maintenance support
  • IT equipment : Computers, Servers, Networks
  • Software Solution
  • UPS(UNINTERRUPTIBLE POWER SUPPLY)
  • Operation devices

SLA Level I (one)

  • Working time response only : call or email (Mon - Fri / 8am-5pm)
  • Onsite time : 8 x 5 NBD(next business day)
  • Extra charge : Hardware repair parts , Software trouble shooting

SLA Level II(two)

  • 24/7 response : call or email
  • Onsite time : 24 x 7 NBD(next business day)
  • Extra charge : Hardware repair parts, Software trouble shooting

SLA Level III(three)

  • 24/7 response : call or email
  • Onsite time : 24 x 7 within 6 hours
  • Extra charge : Hardware repair parts , Software trouble shooting


Features

Brand:
TiTINDA
Condition:
Brand new
Shipping time (min days):
2
Shipping time (max days):
3
Warranty (Month):
6,12

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